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Cancellation Policy

Updated on November 20th, 2020

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  • Lab orders can be canceled and refunded within 30 days prior to visiting the collection facility. No refunds will be issued after samples have been collected.
  • Cancellation requests made 30 days after purchase can be processed without refund.
  • If your lab order has not been used within 90 days of purchase, it will be cancelled without refund.
  • All refunds will be issued to the same card used from the initial purchase¬†only. If funds cannot be returned or accessed from the card used for purchase, no other method of compensation will be offered.