Cancellation Policy
Updated on December 1st, 2019
- Lab orders can be canceled within 30 days prior to visiting the testing site. No refunds can be issued after samples have been collected.
- If your lab order has not been used within 90 days of purchase, it will be cancelled without refund.
Order
Purchase your lab order privately online or over the phone. The process is simple, quick, and secure. Our care counselors are available to answer any questions you may have or help schedule testing.
Visit
Get tested same day at any of our 4,000 private locations, no appointment is needed after ordering. Our collection facilities are discreet, no other patients will know the reason for your visit.
Results
Test results are processed in typically 24-72 hours. You can access your results online through a secure patient login, or by calling one of our care counselors. Treatment options are available as well.