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Cancellation Policy

Updated on July 6th, 2022

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  • Lab orders can be canceled and refunded in full within 21 days prior to submitting samples at the collection facility.
  • No refunds will be issued if samples have already been collected.
  • Cancellation requests made 21 days after purchase are eligible for a refund less a $10 processing fee.
  • If your lab order has not been used within 90 days of purchase, it will be cancelled without refund.
  • Refunds are issued to the card used to initially purchase the lab order only.┬áIf funds cannot be accessed or returned to the originating card, no other method of reimbursement can be offered other than a credit for future testing.