- Lab orders can be canceled and refunded within 30 days prior to visiting the collection facility. No refunds will be issued after samples have been collected.
- Cancellation requests made 30 days after purchase will receive a credit for future testing that can be redeemed by calling to speak with a care counselor.
- If your lab order has not been used within 90 days of purchase, it will be cancelled without refund.
- Refunds are issued to the card used to initially purchase the lab order only. If funds cannot be accessed or returned to the originating card, no other method of reimbursement can be offered other than a credit for future testing.
Purchase your STD lab order privately online or over the phone. The process is simple, quick, and secure. Our care counselors are available to answer any questions you may have or help schedule STD testing.
Get tested same day at any of our 4,000 private locations, no appointment is needed after ordering. Our collection facilities are discreet, professional, and value your privacy. No other patients will know the reason for your visit.
STD test results are processed typically just 24-72 hours after collection. You can access your results online through a secure patient login, or by calling one of our care counselors. Treatment options are available as well.