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Cancellation Policy

Updated on June 7th, 2021

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  • Lab orders can be canceled and refunded within 30 days prior to visiting the collection facility. No refunds will be issued after samples have been collected.
  • Cancellation requests made 30 days after purchase will receive a credit for future testing that can be redeemed by calling to speak with a care counselor.
  • If your lab order has not been used within 90 days of purchase, it will be cancelled without refund.
  • Refunds are issued to the card used to initially purchase the lab order only. If funds cannot be accessed or returned to the originating card, no other method of reimbursement can be offered other than a credit for future testing.