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Cancellation Policy

Updated on June 7th, 2021

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  • Lab orders can be canceled and refunded within 30 days prior to visiting the collection facility. No refunds will be issued after samples have been collected.
  • Cancellation requests made 30 days after purchase can be processed for a future testing credit.
  • If your lab order has not been used within 90 days of purchase, it will be cancelled without refund.
  • Refunds will be issued to card used to initially purchase the lab order only. If funds cannot be accessed or returned to the originating card, no other method of reimbursement can be offered.