- Lab orders can be canceled and refunded in full within 21 days prior to submitting samples at the collection facility.
- No refunds will be issued if samples have already been collected.
- Cancellation requests made 21 days after purchase are eligible for a refund less a $10 processing fee.
- If your lab order has not been used within 90 days of purchase, it will be cancelled without refund.
- Refunds are issued to the card used to initially purchase the lab order only. If funds cannot be accessed or returned to the originating card, no other method of reimbursement can be offered other than a credit for future testing.
Purchase your lab order privately online or over the phone. The process is simple, quick, and secure. Our care counselors are available to answer any questions you may have or help schedule testing.
Get tested same day at any of our 4,000 private locations, no appointment is needed after ordering. Our collection facilities are discreet, no other patients will know the reason for your visit.
Test results are processed in typically 24-72 hours. You can access your results online through a secure patient login, or by calling one of our care counselors. Treatment options are available as well.