Frequently Asked Questions
If you have any additional questions that are not addressed in this FAQ section, you can reach us at 1-888-211-2365. Our care counselors are always available to help answer any questions you may have regarding your testing, your treatment options, and your health.Get Tested Now
Do you take walk-ins?
To get same day testing, you can to purchase a lab order either online from our website or over the phone with one of our care counselors. Once your order has been placed, you can get tested immediately at any one of our local and discreet collection facilities. No other patients at the testing center will know your reason for visiting other than to give a routine urine and blood sample.
How do I get my test results?
Your test results are accessible through a secure login unique to your order, updated 24 hours a day including partial results. Once the final results are available, you will receive a discreet email notification. Our care counselors are available to discuss your results and over the phone and provide treatment options if needed. Nothing will be sent to your home or healthcare provider. Test results are expedited as a rush order and will typically be available just 24-72 hours after visiting the collection facility. Early detection tests can take up to 5 business days to process as they are specialty send-offs.
Are my results confidential?
Our process is 100% confidential and HIPAA compliant. Your lab order and results will never be disclosed to your healthcare provider or personal doctor. All personally identifiable information is kept secure and encrypted while ordering your test and getting your results online or by phone. We are in compliance with all state and federal regulations governing the reporting of positive test results to ensure you are not contacted in the event of a reactive test.
Do you offer treatment?
We offer treatment options for patients who test positive for chlamydia, gonorrhea, or trichomoniasis. If you receive a positive result, simply call and speak with a care counselor to schedule a phone consult with a physician. Medication can be called into your local pharmacy, and no office visit is needed. We are partnered with physicians at PWNHealth so treatment can be prescribed if appropriate in all states. You must have a positive result before treatment can be authorized. Our physician consult fee is $65.
What does the charge show up as on my bank statement?
Your privacy is our utmost concern. We understand the sensitive nature of testing, therefore our company name or anything related to STD testing will not be displayed on your statement. Our service shows up as a one time payment to “SFHT” and will not be identifiable to your order. If you prefer even more privacy, pre-paid gift cards can be used as well.
Do I need an appointment after ordering?
No appointments are required at the collection facility after you have ordered your test. Your lab order is valid for 90 days and can be used immediately once your order has been placed. Typically your entire visit will take no more than 15-30 minutes.
What can I expect when I get to the collection site?
We understand that STD testing can be an embarrassing experience. We utilize Quest Diagnostics collection sites that are discreet and nondescript. This means you will never be singled out for getting tested, and nobody in the lobby will know your reason for visiting. You will never be sent to a public clinic, health department, or doctors office.
Can I switch testing sites?
Even after you have selected a testing site, you can switch locations any time you wish. Your lab order can be used at all Quest Diagnostics collection sites within the same state without having to change your lab order. If you wish to test in a different state, simply call to speak with a care counselor who can update your requisition. There are no fees associated with switching testing sites either.
Is a swab required for testing?
Patients frequently ask if swabs are required for testing. Swab testing is not only uncomfortable, but also can be embarrassing. Our tests do not require a swab or any other type of visual examination. All that is needed is a simple urine and blood sample.
How accurate are my test results?
All of the tests we offer are FDA approved and performed in CLIA certified labs to ensure the highest level of accuracy. Some STDs require that you wait a period of time after sexual contact before getting tested. Each disease has a different latency period, so understanding when to test is important. If you have questions, our care counselors are happy to walk you through the process, start to finish.
Do I need to fast before getting tested?
No fasting is required for any type of test we offer. If you are testing for chlamydia, gonorrhea, or trichomoniasis, please ensure that you have not urinated for at least one hour prior to visiting the testing center.
Do you accept insurance?
To use your health insurance, we are able to provide all of the necessary information to file a self-claim. We utilize Quest Diagnostics which is the largest lab network in the nation, therefore most healthcare providers will offer some form of reimbursement. We will never directly bill your insurance to ensure your results are completely private and kept off of your permanent health record.
How do I go about setting up a test?
You can order your test directly off of our website 24 hours a day, 7 days a week. Our care counselors can be reached by phone and are ready to answer any questions about our testing process or to help schedule your test.
Are tests ordered by a physician?
Yes. Priority STD Testing and PWNHealth are partnered to provide lab orders authorized by physicians in 48 states. PWNHealth is our treatment partner for positive patients as well. Your information and test request will be evaluated and if appropriate, approved by a physician. This process takes place immediately when your order is placed, so you will never have to wait to get tested. Patients wishing to be tested in NJ or RI must call and speak with a care counselor.
How do I know what type of test I should take?
If at any point you need assistance, call us at 1-888-211-2365 and one of our care counselors will assist you with any questions you may have regarding your testing options. We offer both customized tests and comprehensive panels to fit your testing needs.
Purchase your lab order privately online or over the phone. The process is simple, quick, and secure. Our care counselors are available to answer any questions you may have or help schedule testing.
Get tested same day at any of our 4,000 private locations, no appointment is needed after ordering. Our collection facilities are discreet, no other patients will know the reason for your visit.
Test results are processed in typically 24-72 hours. You can access your results online through a secure patient login, or by calling one of our care counselors. Treatment options are available as well.